Policies
Refund, Return, & Exchange Policy
Refunds
It Girl Hairtique LLC does not issue refunds. Please review our Return & Exchange Policy below for full requirements and instructions on how to request a store credit or exchange.
We encourage all customers to review their order carefully before completing their purchase. If you have any questions about our products, please contact our customer service team prior to placing an order.
Returns
At It Girl Hairtique LLC, we take pride in offering high-quality luxury hair products. All hair undergoes a thorough inspection before shipment to ensure it meets our high standards of quality and consistency.
Due to health regulations, hygiene concerns, and the nature of our products, we do not accept returns unless the product is unopened, unused, and in its original packaging.
Customers may request a return within 14 days of receiving their order. If approved, store credit will be issued once the item has been physically received and inspected.
Important:
- Items must be unopened, unused, and with the original seal intact.
- If the product has been opened, used, installed, or tampered with in any way, it is not eligible for return, exchange, or store credit.
- Merchandise must be physically returned to us before any store credit is issued.
- All return shipping costs are the responsibility of the customer.
Exchanges
Exchanges are only permitted in the case of a defective item. If an exchange is approved, the item will be replaced with the exact product originally ordered — no substitutions will be made.
Exchange requests must be submitted within 48 hours (2 days) of receiving your order. Once the item is returned and inspected, we will notify you via email regarding the status of your exchange or store credit.
Please note:
Federal law prohibits the return of human hair products that have been used. We adhere to strict policies regarding federal law, health standards, and hygiene regulations.
If the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with, all exchange policies are voided.
The hair must remain in the bundle and not be untied at the top.
Return/Exchange Address:
It Girl Hairtique LLC
6421 N Florida Ave
D-1572
Tampa, Florida 33604
Final Note
By purchasing from It Girl Hairtique LLC, you acknowledge and agree to the terms outlined above.
Shipping Policy
Standard Processing & Shipping
We process orders Monday through Friday, excluding U.S. federal holidays. Orders are processed within 3–5 business days.
For same-day shipment, orders must be placed by 12:30 PM EST.
We do not ship on weekends or holidays. Any orders placed on weekends — including overnight orders — will ship the next business day.
Shipping is handled via FedEx, DHL, or USPS, with estimated delivery times of:
- 3–5 business days for the East Coast
- 4–7 business days for the West Coast
We appreciate your patience as we work to process and ship all orders promptly and accurately.
Holiday Delays
During U.S. federal holidays, shipping carriers and warehouse operations may experience delays.
Please expect slower processing and delivery times during these periods.
Customers are encouraged to check email regularly for order updates, tracking information, and any notices regarding holiday-related delays.
Incorrect Shipping Addresses
Please ensure all shipping and email addresses are correct at checkout, including abbreviations, street numbers, apartment/building numbers, and routing details.
It Girl Hairtique LLC is not responsible for lost, mis-delivered, or delayed packages due to incorrect address information provided by the customer.
Receiving Incorrect or Incomplete Orders
In rare cases, mistakes or delays can occur. If you receive a defective or incorrect item:
- Contact us at info@itgirlhairtique.com
- Provide clear pictures or videos of the issue
- Ensure the product remains in its original, natural state and packaging
We strongly encourage customers to inspect items before installation or alteration — including verifying the length, texture, and color.
Do not alter wigs or remove zip ties from bundles prior to inspection.
Important Notes
Legal Disclaimer & Liability Policy
Health & Safety Disclaimer
It Girl Hairtique LLC is not responsible for adverse reactions, allergic responses, scalp irritation, breakouts, or other health-related issues. Individual sensitivities vary, and customers are responsible for conducting appropriate testing prior to full application.
Patch Testing Requirement
We strongly advise all customers to perform a patch test prior to use.
For wigs & extensions:
Inspect, cleanse, and temporarily test the hair before full installation.
For sew-ins & adhesive applications:
Perform a strand or patch test to assess sensitivity to dyes, adhesives, chemicals, or installation materials.
Failure to conduct a patch test constitutes the customer’s acceptance of all related risks.
No Liability Agreement
By purchasing from It Girl Hairtique LLC, you agree that:
- We are not liable for health-related issues arising from use of the product
- We do not guarantee compatibility with allergies or sensitive skin
- Customers are responsible for understanding their own sensitivities and health conditions
Under U.S. Product Liability Laws, companies providing clear warnings and instructions are not liable for adverse reactions when products are used at the customer’s discretion.
Use at Your Own Risk
By completing your purchase, you agree to use our products at your own risk and release It Girl Hairtique LLC and its affiliates from any claims or legal actions related to adverse effects.
Agreement to Terms
By purchasing from It Girl Hairtique LLC, you acknowledge that you have read, understood, and agreed to our:
- Refund Policy
- Return & Exchange Policy
- Shipping Policy
Legal Disclaimer & Liability Policy
If you have known allergies or scalp sensitivities, consult a licensed dermatologist before using any new hair products.
For questions, email us at info@itgirlhairtique.com